Thank you for shopping at English Alexandra Designs! Our store policies are outlined below. If we do not address your question or concern, please email us directly at email@example.com.
Please note that all sales are final and are not returnable or exchangeable except for manufacturing defects.
Once an order has been submitted, it cannot be changed or modified in any way.
All pieces are carefully inspected prior to shipment, but damages do happen, and we ask that you inspect pieces upon receipt. Any damages or defects must be documented and sent to firstname.lastname@example.org within 48 hours of receipt.
Please note, back-ordered items, custom upholstery, and art print production times are subject to change. Our team will provide notifications on impacted items as soon as we receive them.
If a defect is discovered and delivery is refused, images of the package(s) must be provided, along with signed shipment paperwork, to email@example.com within 24 hours.
PROCESSING, SHIPPING AND DELIVERY
You will receive an email confirmation after placing your order that will include an order number, your selected shipping method, order details and ship-to address. Please confirm the address is correct as we are unable to reroute goods once they have been shipped. (is this confirmation info included in the Shopify?)
We process orders Monday through Friday, excluding holidays. Please allow 48 hours for processing. For deliveries within the United States, we ship via UPS. Deliveries are made Monday through Saturday and can take from 3 - 7 business days to arrive at your location from the date of shipment. We ship only within the continental United States. Please note, changes to an address cannot be made after an order is complete.
Orders can take up to 2 business days to be processed and shipped. You will receive an email notifying you when your order has shipped that will include a tracking number. (is this included in Shopify – the invoicing info or email confirmation?) Please note that in some cases, your items may arrive in multiple shipments.
You can check the status of your order via the confirmation email you received. Click the ‘Order Status’ button to see whether your order is processing, has shipped or has been delivered.
Please keep in mind that the delivery times we give you are estimates only. The actual delivery time will have many contributing factors. Please reach out to us before placing your order if it is time sensitive.
English Alexandra Designs processing policy is between 2-5 business days (excludes weekends). While English Alexandra Designs takes no responsibility for lost, damaged or stolen goods once your order is shipped, we will investigate your specific situation and ensure we work towards an appropriate solution with the shipping provider.
We post all deliveries to the address you provide us with, so check your order dispatch email to ensure that the address is the right one. While English Alexandra Designs accepts no responsibility for deliveries made to incorrect or incomplete addresses provided by customers, we will investigate your specific situation and ensure we work towards an appropriate solution.
Please note that a shipment can take up to 30 business days to be delivered once shipped.
Upholstery items are custom, made-to-order. Lead times vary by vendors for fulfillment and delivery and are specified on the product page. Due to the custom nature of our pieces, all sales are final.
Our team works hard to update our site often to reflect the most accurate stock and estimated shipping timeframes. Changes to an estimated shipping time frame attributed to a delay in production may occur and are subject to change. Our team will notify you of any changes to the item(s) in your order and ship any available items. Furniture cannot be canceled due to a backorder. Once an order is created, it is sent to the manufacturer. A cancellation cannot be processed once the manufacturer has confirmed the order. Please note changes to an address cannot be made after an order is complete.
Art prints are custom, in stock and made-to-order. Please allow 7-10 business days for printing, unless otherwise specified on the product page. Due to the custom nature of our pieces, all sales are final. Carrier tracking information will be provided once shipped.
Transit times vary depending on product and location. Once shipped you should expect your order to arrive in 5-7 business days.
Please note changes to an address cannot be made after an order is complete.
ALASKA & HAWAII
At this time, shipping is not available to Alaska or Hawaii.
SHIPPING TO CANADA
At this time, shipping is not available to Canada.
At this time, shipping is not available to international territories.
Most of our furniture and other items will be delivered third party by a delivery service provider. Lead times vary by vendors for fulfillment and delivery and are specified on the product page. Transit typically takes 1-2 weeks. This timeframe includes hub transfers, sorting, and inspections. Please refer to the estimated shipping time frame noted on the product page for each piece.
Once ready to be delivered, a local delivery agent will reach out to you directly to schedule a time to deliver your piece(s) of furniture. Please note: an oversized/fragile item fee covers the cost of delivering the oversized piece and does not include placement inside the home or package material removal.
We ask that you take the time to review your delivery upon its arrival, and provide a signature upon receipt. If you have any questions about how your furniture item will be shipped and delivered, please email us at firstname.lastname@example.org.
Damages to the merchandise while in transit, or defects in manufacturing are rare but do occur. Should your piece arrive with a defect or damage we will do our very best to have a replacement shipped out to you as soon as possible.
Please fully inspect your furniture at the time of delivery and note any damage or defect to our customer experience team at email@example.com within 48 hours of receipt.
Please note, the claims process for damaged furniture, artwork, lighting, and accessories takes 2-3 weeks to finalize. Our team will work hard to have a replacement issued and shipped as soon as possible but please understand that many of our pieces are one-of-a-kind and a replacement may not be possible. If that is the case, a refund will be offered.
A refund will not be issued for custom furniture unless it is damaged or defective.